Recovery of outstanding traffic penalty charges

Marston Group enforces warrants on behalf of over 75 local authorities across England, including Transport for London, Camden, Leeds, Manchester, Stockton-on-Tees and Winchester.

Our commitment to provide consistent first class customer care:

  • maximises your recovery rate
  • minimises the costs to your customers
  • provides maximum reassurance to our clients and other stakeholders

It also demonstrates our ethical approach to debt recovery and ensures Marston Group continues to be the leading enforcement agency within the sector.

Since the introduction of decriminalised parking enforcement in 1993, Marston Group has been at the forefront of recovering unpaid penalty charges.

As well as our traditional enforcement services, we can offer clients innovative services to recover unpaid penalty charge notices. These include:

In 2008/09, our effective and ethical approach resulted in:

  • up to 56% of traffic debts being paid at letter stage, i.e. customers paid an additional £11.20 only
  • up to 63% of traffic debts being collected at 1st visit
  • removal of goods in less than 0.1% of cases

Further evidence of our commitment to ethical enforcement is our comprehensive monitoring report, which presents details of:

  • our collection rate at each stage of the recovery process, ie letter, first visit, second visit, third visit and removal
  • our average fees and charges per paid warrant
  • returned cases listed by reason.

Top of page