Marston customers are entitled to a standard of service that meets the same level of quality, professionalism and care that would be expected of any high quality service organisation. And, we are going to some lengths to make sure these standards remain as the benchmark of professional standards for the industry.
If you are a customer, contacting us is essential so we can help you resolve your case.
If you receive correspondence and are not a customer, it is important you let us know so we can verify the correct information and update our records.
How to contact us
|By phone||0845 0743 749 (Option 2 for an operator)
|By fax||01992 803 001
|By post||Marston, PO Box 12019, Epping, CM16 9EB
We have even created a dedicated Welfare Support Unit to pro-actively support these cases, trained by the Samaritans and encouraged by our active dialogue with the advice sector including our long-term partnership with StepChange, the UK’s leading independent debt charity.
Our customer support team is trained to help customers quickly and simply to resolve their unpaid debt.
To assist customers in understanding their rights and provide them with tools to manage their debt, we offer referrals to free and independent advice from StepChange Debt Charity and Citizens Advice Bureau.